- Schedule and Cancellation Policy - We understand that life is unpredictable. Your time is valuable; ours is too! We do our best to accommodate client needs with our 24 hour cancellation policy. Out of courtesy, please inform your instructor if you can not come to your scheduled session. All schedule policy enforcement is at the discretion of your instructor.
- Client cancels with more than 24 hours notice: Your private session can most likely be rescheduled for another day/time the same week. Group classes may utilize the in-studio make-up board. If not ...
- Cancellations/No Shows with Less than 24 hours notice: The full session fee will be forfeited or a cancellation fee may be paid for all cancelled or missed private sessions. Semi-private sessions where one can not attend have the option of the attending client paying the private session fee or of the missing client forfeiting their session fee. If you are missing a group session, your session may be forfeited, and make-ups will be at the discretion of the instructor and based on available class space. If a private class is missed without notice or with less than 24 hours notice, prepayment may be required for scheduling future sessions.
- Instructor cancels: Your session will be rescheduled to a mutually agreeable date/time with no extra fees or forfeit session charges.
- Payment Policies - Cash and check are always accepted. You may also pay via Paypal or use your credit/debit card through Square but we ask that you pay the additional processing fee (2.9% + .30) assessed for that service. If a personal check is returned, a $30 fee will be assessed to the client to cover bank fees. There are NO REFUNDS on classes/packages but unused funds may sometimes be transferred to different class types services. Please refer to our full cancellation and payment policies: Group Class Policy or Private/Semi-Private Class Policy.
- Legal Waiver, Release, and Assumption of Risk Forms - We ask all clients to sign a form signifying that they are medically cleared for exercise and are responsible for their own well being. To read this form prior to your first appointment, click here to view.
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